Welcome to Garden Store’s FAQ section. We’ve compiled answers to the most common questions about our premium outdoor furniture, delivery options, and customer service. If you can’t find what you’re looking for, our San Antonio-based team is always happy to help at [email protected].

About Our Products

1. What types of outdoor furniture do you specialize in?
We specialize in premium outdoor furniture including weather-resistant aluminum dining sets, boucle sofas, curved sofas, garden chairs, and complete outdoor living solutions. Our collections like Albany and Jardin feature durable, all-weather pieces designed for both style and longevity.
2. Are your products suitable for all weather conditions?
Absolutely! Our outdoor furniture features powder-coated finishes and weather-resistant materials specifically designed to withstand various climate conditions while maintaining their beauty and structural integrity.
3. Do you offer modular or customizable furniture options?
Yes! Many of our collections feature modular designs that allow you to create customized configurations perfect for your outdoor space. Our coordinated collections make it easy to mix and match pieces for a cohesive look.

Ordering & Account Information

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your delivery through our carrier partners (DHL, FedEx, or EMS depending on your selected shipping method).
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

1. What are your shipping options and costs?
We offer two convenient shipping options:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All options include full tracking and insurance coverage.
2. How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons (spring and early summer), please allow up to 3 business days as we carefully prepare your weather-resistant furniture for shipment.
3. Do you ship internationally?
Yes! We ship worldwide (excluding some remote areas in Asia). International customers should note that customs fees or import taxes are the responsibility of the recipient, and delivery times may vary slightly by destination.
4. How are large items like dining tables delivered?
For larger items from our Albany and Jardin collections or curved sofas, carriers may contact you to schedule a delivery appointment. These pieces are shipped in protective packaging designed to maintain their powder-coated finishes during transit.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Customer Service

1. How can I contact customer service?
Our San Antonio-based team is available via email at [email protected]. We monitor all shipments and are happy to assist with any delivery inquiries or special requirements.
2. What are your business hours?
Our customer service team operates during standard business hours (CST). While we don’t offer 24/7 phone support, we strive to respond to all emails within 24 hours.
3. Do you offer design advice for outdoor spaces?
Absolutely! Our team can provide recommendations for creating your perfect outdoor sanctuary. Feel free to email us with your space dimensions and style preferences for personalized suggestions from our curated collections.

At Garden Store, we’re committed to delivering more than just furniture – we deliver the foundation for your outdoor memories. Thank you for choosing us for your outdoor living needs.