At Garden Store, we’re committed to providing premium outdoor furniture and home furnishings to our design-conscious customers worldwide. Our streamlined shipping and returns processes ensure a seamless shopping experience from delivery to potential returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from our San Antonio warehouse.

Shipping Options

We offer two convenient shipping methods:

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after shipment
  • Flat rate fee: $12.95

Free Shipping:

  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after shipment
  • Available for orders over $50

Note: Delivery times may vary slightly depending on your location. Some remote Asian regions may not be serviceable.

International Shipping

We ship globally (excluding some remote Asian regions). International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase of our Albany and Jardin collections, boucle sofas, curved sectionals, and weather-resistant dining sets. If you’re not satisfied, we offer a straightforward returns process.

Key Return Information

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Processing: 3-5 business days after we receive your return
  • Exchange Shipping: We cover standard shipping costs for exchanges

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, undamaged, with all tags attached)
  • In the original packaging (including all protective materials)
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

  • Christmas trees (from our seasonal collection) unless they arrive damaged
  • Custom or special order items including made-to-order bed frames
  • Custom-sized dining tables

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Template:
Dear Garden Store Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

Item(s) for return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

For exchanges, please specify the replacement item:
– [New Product Name]
– [Any special requests]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our San Antonio-based customer service team will email you:

  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Return shipping address (our warehouse in Texas)
  • For exchanges: confirmation of replacement item availability

Step 3: Package & Ship Your Return

  • Carefully repackage the item(s) in the original packaging with all protective materials
  • Include a copy of your order confirmation or packing slip
  • Clearly write the RMA number on the outside of the package

Shipping Options:

  • Standard Return: Use DHL or FedEx (recommended for faster processing)
  • Economy Return: Use any tracked shipping service

We strongly recommend purchasing shipping insurance as Garden Store is not responsible for items lost or damaged in return transit.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 3-5 business days after delivery to our warehouse):

For Returns:

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds: 3-5 business days to appear on your statement (processing times vary by financial institution)
  • Original shipping fees are non-refundable

For Exchanges:

  • We’ll ship your replacement item via standard shipping (free of charge)
  • You’ll receive tracking information via email
  • Delivery timeframe: 10-15 business days for DHL/FedEx, 15-25 days for EMS (depending on destination)

Damaged or Defective Items

If your Garden Store purchase arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For our global customers (excluding some remote Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees for returns are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Assistance?

Our customer service team is available to help with any questions about shipping, returns or exchanges. Contact us at [email protected] or call +1 (210) XXX-XXXX during business hours (CT).

Garden Store
1906 Fidler Drive, San Antonio, US 78233
www.usqualityfurniture.com